Product return
FORM A1.
1.
How to Return products
Important! Use below form/details to return items with any non quality reasons or for size exchange ONLY!
!! For warranty, quality issues use FORM B2. below !!
2.
Make sure the Returned items fullfil below requirements for payment refunds or exchange:
- Returned items must state original new, unused condition. (Used items can't be exchanged or refunded).
- Returned items must have original packaging.
- Returned items must have original labeling, info sheets, stickers applied.
- Returned items must have all accessories, as laces, screws, other parts included with the product.
3.
Fill below details in a sheet and add it to the returned package!
- Customer Name:
- Customer Email address:
- Customer phone number:
- Purchase place:
- Purchase date:
- Date Item received:
- Item’s brand:
- Item’s name:
- Item’s size:
- Item’s color:
- Item’s quantity:
- Item’s purchase price:
The info sheet can be emailed to us also to mail@wakeshop.hu
4.
Pack the items safe into a parcel box and use
Address to return products to:
WAKESHPOP / Everride Kft
1037 Budapest,
Domoszló útja 16.
HUNGARY
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FORM B2.
1.
How to Return items with quality issues and warranty exchange
Important! Use below form/details if You sending back an item for warranty procedure ONLY.
2.
Please fill the sheet with below details and email it to us to mail@wakeshop.hu, with additional pictures of the item as below described.
- Customer Name:
- Customer Email address:
- Customer phone number:
- Purchase place:
- Purchase date:
- Date Item received:
- Item’s brand:
- Item’s name:
- Item’s size:
- Item’s color:
- Item’s quantity:
- Item’s purchase price:
- Picture copy of Warranty sheet received by the item or receipt/invoice
- Description of the issue of the item for warranty process:
- How long it has been in use?:
3.
Before You would returnd any items to us send info sheet and Pictures as below described (picture size between 500kb and 3MB) in an email to mail@wakeshop.hu
- Full view of the item (for bindings both pairs)
- Item’s bottom full view
- Serial number on item (wakeboards, boards, bindings)
(for wakeboards these are usually between the inserts, or near by them. Bindings and more items comes with a small square warranty sticker by wakeshop with 5 digits number).
- Close picture of demage, break 1st
- Close picture of demage, break 2st
- Copy of warranty sheet
4.
Wait for confirmation from us! (Should be within after 1-5 days). Return items only if the warranty is confirmed after sending above documentation to us in email!
5. Return items to below address if confirmed!
Address to return products to:
WAKESHPOP / Everride Kft
1037 Budapest,
Domoszló útja 16.
HUNGARY